Think your fulfillment is fine? So did the 40+ coffee brands we audited.

Only 21% of DTC coffee brands use cross-sells. And 42% don't include delivery estimates.

Are you one of them?

Most DTC coffee brands think their fulfillment is solid—but our audit revealed delays, damaged packaging, fragmented shipments, and missed communication across the board.

We ordered from 40+ DTC coffee brands and audited every step of the customer journey. Our exclusive report spills the beans on what's broken and what's working. 

Where does your brand fall on the scale? Find out now

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In this report we cover: 

- Checkout experience
- Fulfillment speed + accuracy
- Shipping timelines + carriers used
- Packaging quality + unboxing moments
- Post-purchase communication
- What brands are getting right—and where they’re losing customers

Whether you’re crushing CX or want a reality check, this report will show you how your brand compares.