We ordered from 40+ DTC coffee brands and audited the entire customer journey.

What we found might surprise you. 

Most DTC coffee brands think their fulfillment is solid—but our audit revealed delays, damaged packaging, fragmented shipments, and missed opportunities across the board.

In this report we cover: 

• Checkout experience
• Fulfillment speed + accuracy
• Shipping timelines + carriers used
• Packaging quality + unboxing moments
• Post-purchase communication
• What brands are getting right—and where they’re losing customers

Whether you’re crushing CX or want a reality check, this report will show you how your brand compares.