Revant Cosmetics, a flourishing direct-to-consumer skincare and makeup brand, faced significant fulfillment challenges as they expanded. Initially managing order fulfillment in-house, including the labor-intensive tasks of picking, packing, and shipping, they soon found this approach unsustainable. As monthly orders exceeded 1,000, the focus inadvertently shifted from business growth to order fulfillment. The need for a scalable solution became evident, and the prospect of managing fulfillment in-house, with its associated costs and operational complexities, was deemed impractical.
Revant's quest for a better fulfillment process led them to consider partnering with a Third Party Logistics (3PL) company. They encountered challenges in navigating the complex and often opaque pricing structures of various 3PL providers, concerned about hidden costs and the difficulty of comparing providers.
The turning point for Revant was their partnership with Shipfusion. This collaboration was pivotal for several reasons:
20% Improvement In Shipment Times
With a time-consuming and expensive shipping process, Revant needed a solution that would lower their shipping times and costs. Shipfusions multiple warehouse locations across the US and Canada stood out to Revant. Multiple warehouse locations meant they could serve a broader customer base but still cut down on deliver times and cost. After switching to Shipfusion, they improved their order transit times by 20%.
Additionally, working with Shipfusion gave them access to exclusive shipping rates and saving them up to 37% on shipping costs.
Dedicated In-Warehouse Account Manager
Revant Cosmetics regularly meets with their dedicated Account Manager at Shipfusion to discuss logistics and business operations, addressing any issues, concerns, or ideas for new processes. This close collaboration has been crucial, especially when Revant faced the challenge of finding a new third-party freight forwarder for their U.S. imports. Their Account Manager utilized Shipfusion's industry contacts to secure a reliable forwarder, demonstrating Shipfusion's expertise and comprehensive support in logistics.
Unlike other Third Party Logistics (3PL) providers, who often outsource customer support leading to delayed responses, Shipfusion's account managers are in-house and physically present in the warehouse. This proximity allows for immediate problem-solving and quick communication, a significant advantage that Revant values highly in their partnership with Shipfusion.
“We can’t emphasize enough what a difference it makes having access to a dedicated Account Manager. Having access to someone who is familiar with the business can really help to unlock that growth.” - Revant Cosmetics
Easily Adapting To Peak Demand
With Revant’s products flying off the shelf and plans to further grow the business, the cosmetics company needed to find a fulfillment solution that would provide them more time to focus on growing their business. They also needed a partner that could scale operations as their business grew and accommodate expected increases in order volume. Shipfusion provided exactly that. During high-demand periods like Black Friday and Cyber Monday, Revant saw an 80% increase in orders, handled seamlessly by the team at Shipfusion.
Transparent Pricing Model
Pricing was an important factor when Revant was deciding which 3PL to partner with. Many of the 3PLs Revant considered had convoluted pricing models with little transparency and many hidden fees. This made it difficult to understand the breakdown of costs per order and the additional fees associated with ecommerce fulfillment.
"Not only was [Shipfusion’s pricing] competitive in terms of picking, packing, shipping, and freight, it was also very easy to understand and transparent." - Revant Cosmetics
Results
Since partnering with Shipfusion, Revant Cosmetics has seen their delivery times decrease by 20%, reduced shipping costs substantially, and increased order volume by 40% year-over-year. Revant has found a long-term fulfillment partner who scales with them and gives them back the time they need to focus on growing their business. Both companies are confident in their future together and look forward to expanding the partnership.
