How TUSHY Navigated High Growth & Unprecedented Demand Flawlessly

Hear from TUSHY’s Senior Operations Manager, Krystal Daniel, on how working with Shipfusion helped them navigate their sudden growth flawlessly. 

The Challenge at Hand  

“When the demand for TUSHY skyrocketed, it became clear very early on what the main pain points would be when it came to distribution. First off, TUSHY comes in a large to medium-sized box, so location availability was a big factor, especially considering our product is not the smallest package. TUSHY’s number two main priority is cost, and our number three main concern was delivering on our SLA times.”

Shipfusion’s Solution 

“The volume we pushed through Shipfusion at the beginning of the pandemic was unplanned; we leaned on trapeze a lot during our Q4 season. Without even providing a forecast beforehand, Shipfusion was able to handle the volume increase seamlessly. TUSHY is so grateful that Shipfusion was able to accommodate us during that crazy Q4 season, they were able to handle around 10,000 orders a day across all of our fulfillment locations. It was a time of extremely high volume, and shipping and Shipfusion got through it without a glitch. Shipfusion has also allowed us to be successful in the international market, especially in Canada and Australia.

Having the capabilities to ship domestically within the US and Canada helps a lot across the board as far as customer experience and cost. Honestly, what stands out to me the most is the level of customer service and meeting SLA’s and getting us through tough times and high volume times. I just keep comparing Shipfusion to many other partners we have worked with within the past, and Shipfusion is the best.”

What’s next? 

With a distributed team across North America and a customer base that continues to grow across the globe, Shipfusion has helped us tremendously. I’ve been really happy from the get-go, and I look forward to growing more with Shipfusion over the next few years.”