How TUSHY Navigated High Growth & Unprecedented Demand Flawlessly

TUSHY, the company that brought affordable and easy to install bidets to the market, experienced an unplanned surge in demand. 

Prior to their partnership with Shipfusion, TUSHY collaborated with a 3PL service that failed to meet their needs. Shipfusion was a breath of fresh air, providing:

  • Flawless fulfillment for over 10,000 orders a day across multiple fulfillment centers 
  • Fast and exceptional customer support through their dedicated in-warehouse Account Manager
  • An intuitive, user-friendly, customizable platform that seamlessly integrates with TUSHY’s order management system, making order fulfillment and invoicing a breeze
  • Real-time inventory data that provides crucial insights as soon as they’re needed 

Read what TUSHY's Senior Ops Manager had to say about working with Shipfusion below!

 

Make sure you're ready for peak season.

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Hear from TUSHY’s Senior Operations Manager, Krystal Daniel, on how working with Shipfusion helped them navigate their sudden growth flawlessly. 

The Challenge at Hand  

“When the demand for TUSHY skyrocketed, it became clear very early on what the main pain points would be when it came to distribution. First off, TUSHY comes in a large to medium-sized box, so location availability was a big factor, especially considering our product is not the smallest package. TUSHY’s number two main priority is cost, and our number three main concern was delivering on our SLA times.”

Shipfusion’s Solution 

“The volume we pushed through Shipfusion at the beginning of the pandemic was unplanned; we leaned on trapeze a lot during our Q4 season. Without even providing a forecast beforehand, Shipfusion was able to handle the volume increase seamlessly. TUSHY is so grateful that Shipfusion was able to accommodate us during that crazy Q4 season, they were able to handle around 10,000 orders a day across all of our fulfillment locations. It was a time of extremely high volume, and shipping and Shipfusion got through it without a glitch. Shipfusion has also allowed us to be successful in the international market, especially in Canada and Australia.

Having the capabilities to ship domestically within the US and Canada helps a lot across the board as far as customer experience and cost. Honestly, what stands out to me the most is the level of customer service and meeting SLA’s and getting us through tough times and high volume times. I just keep comparing Shipfusion to many other partners we have worked with within the past, and Shipfusion is the best.”

What’s next? 

With a distributed team across North America and a customer base that continues to grow across the globe, Shipfusion has helped us tremendously. I’ve been really happy from the get-go, and I look forward to growing more with Shipfusion over the next few years.”

Get Your Custom Pricing

Choosing the right fulfillment partner doesn’t only impact your businesses logistics, but it also impacts your customers experience, brand reputation, and overall growth. If you're looking for a trusted, efficient, and customer-friendly fulfillment solution, get in touch today. 

You're in good company

Talk To Our In-House Support In As Little As 4 Minutes.

Shipfusion’s client-dedicated account managers aren’t just in-house, they’re on-site. Their knowledge of each company’s products means any complicated fulfillment issue your company could face is resolved quickly and efficiently. With our customer support team working inside our fully owned and operated warehouses, we’re able to get hands on your products in seconds, and answers in minutes. 

Since we don’t outsource our customer support, there’s no middleman to go through to get help - and no waiting days or weeks to get answers. Our account managers learn the ins and out of your businesses and products - meaning they’re equipped to help handle any problem you could encounter. 

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See all orders, statuses, shipments, and inventory across all channels in one place.

 

Our proprietary technology allows all of our clients instant access to their instantly updated product inventory, stock levels, SKU continuity reports, back order notifications, count/adjustment entries, returns, orders across all ecommerce sales channels, and offers the ability to generate customizable reports, all in one dashboard.

You can relax knowing we optimize the packing and shipping process using appropriate-sized packaging to keep your costs down, while triple-checking every single order we ship to ensure our constant 99.9% order accuracy. 

You can take back the time spent laboring over fulfillment and invest it back into your business.

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Inventory Management With End-to-End Lot + Expiry Date Tracking

Accurate lot tracking is essential for inventory management and prompt recalls. Our advanced end-to-end lot tracking system follows your products from the moment they arrive at our warehouse all the way to your end user. This provides comprehensive recall insurance, so you can quickly identify affected products and minimize any potential negative impact on your brand reputation.

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We have been top rated 3PL for the past 9 years, our reviews tell the story.

“My company has been working with Shipfusion for about a year now. Their technology is impressive and intuitive, their customer support is responsive (they have a live chat feature that our team has used for urgent requests) and their fulfillment is quick. We're looking forward to continuing to grow with them.”
Matt Ruggieri
Co-Founder, Onekind
“Shipfusion is the best of the best. We love having Shipfusion as our fulfillment partner and would recommend them to anyone we know. We look forward to continuing to grow with such a great team of hard working people at Shipfusion! Not to mention the technology and customer portal is extremely user-friendly and up-to-date.”
Kalumi Health
United States
“I never write reviews but felt compelled to about Shipfusion because I’ve had such a positive experience with them and feel it needs to be shared. Not only do they have an incredibly user-friendly portal and affordable shipping rates (very important in the pandemic era), but their customer service is what really sets them apart... They are super helpful and I can’t recommend them enough!”
Corrie Pollock
Canada
“Our company has tried several fulfillment services, (Webgistix being the worst for customer service and order fulfillment accuracy) and since changing over to Ship Fusion we have been very pleased. Order accuracy and delivery speed have been great, they are competitively priced... but most importantly, the customer service has been amazing!”
Natashia & Andrew
Canada
"We've been partnered with Shipfusion now for several years. They are excellent at what they do and offer far more competitive rates than their competition. I love that they have multiple warehouses which helps to reduce shipping zone charges. Our rep is always there to address any questions/concerns that arise."
Jeff Burgee
CEO, JLM Nutritionals

Advanced Capabilities To Help You Grow

We Handle Returns
Fully Owned + Operated Warehouses
B2B/Wholesale Fulfillment
Integrate With Multiple Sales Platforms
Cold Chain Transportation Solutions
EDI Integrations
Custom Branded Packaging
FDA & Health Canada Approved Warehouses
North America Wide Fulfillment Network
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